eaglei’s unique approach to Digital Platform Management is the only solution that gives senior management the ability to see the true end user experience, giving them the information they need to ensure critical customer journeys are performing flawlessly. eaglei offers independent performance and availability reporting for any digital platform, no matter how complex. This includes legacy, web, iOS and Android customer journeys.   Operated as a fully managed service, eaglei is not your traditional DIY solution. It is the go-to solution for businesses that aren’t prepared to compromise their customer journeys.


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A Winning Formula

Matt Forder
Infrastructure Manager
ME Bank uses eaglei for customer experience
reporting
“How Internet Banking is performing for customers while we work on a massive restructure is crucial. Understanding the experience of our services from an end-user’s perspective helps us to efficiently allocate resources to quickly resolve issues and provide customers with a more positive experience.”
Craig Lapsley
Emergency Management Commissioner
 eaglei helps to ensure critical fire information is delivered to Victorian residents
“With eaglei in place we have an around-the-clock solution which is designed to swiftly detect any issues with the app. eaglei provides a real-time view of the user experience of FireReady on mobile devices, meaning we are alerted to service problems quickly and can have our team working on issues before they impact users during high risk periods.”
Level 1, 180 Flinders St Melbourne VIC 3000
(03) 9804 4100
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Manage Your Digital Platform By Understanding The True End-User Experience 

AGENTLESS
SOLUTION

Agentless architecture means we don’t install agent software into your system. You avoid changes to your IT environment and avoid problems associated with lifecycle management and security. It also means fast deployment without disruption to your systems.

MANAGED SERVICE

eaglei’s fully managed service responds to your unique requirements across all user journeys. When a crisis occurs, your team is boosted by the availability of Digital Platform Management experts who will provide visibility on what the end-user is experiencing in real time. Legacy or leading edge, get the experts to concentrate on providing your visibility, while you concentrate on delivering the experience.

     Case Study

THE CHALLENGE:
ME Bank was nearing the completion of a four-year, multi-million dollar technology overhaul to reduce its operating costs, improve the customer experience and speed up the delivery of new products. A key challenge to improving customer experience was proactively monitoring the delivery of online banking services to customers.

THE SOLUTION:
REMASYS’ eaglei solution, delivered as a managed service, was selected to provide service assurance and enhanced visibility of ME Bank’s  customer facing and internal services, including their new native Android application. The scope included comprehensive reporting of the availability and performance of their Digital Platform from an end user's perspective.

THE RESULT:
ME Bank now has a proven solution to independently and objectively measure the availability and performance of their Digital Platform from a customer’s point of view, filling a gap in its existing technologies. Focusing on end-user experience provides the bank with assurance of delivery as it transforms its core banking infrastructure to deliver new, well performing and robust services to its customers.

“If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own.”
Henry Ford
View more case studies here
  • Approach: starts with end-user
  • Visibility: video replays of end-user journey
  • Reports on complex digital platforms
  • Managed service
  • Australian owned and local operations
  • 24x7 technical support
  • Across desktop, virtual desktops & mobile
  • Real-time dashboards and service reporting
  • Integration with existing client solutions (e.g. help desks)
  • Agentless deployment
  • Provides problem localisation
  • Technology agnostic

ME Bank uses eaglei on Customer Experience

VISIBILITY

eaglei starts with the end-user experience.  By reporting how your system appears on their screen and offering the ability to replay the entire end-user experience, you’ll see the customer journey for yourself. This visibility gives you the critical intelligence you need to improve the end-user experience.  This includes replaying customer journeys on iOS and Android mobile devices, as well as legacy and web based platforms.

info@eaglei.net.au
Proven visibility for user journeys with the following technology:
  • Native iOS Apps
  • Native Android Apps
  • Web Applications
  • Messaging (Email/SMS)
  • Legacy Applications (Mainframe/iSeries)
  • Applications provided by Remote Desktop
  • Native Windows Applications


eaglei’s unique approach to Digital Platform Management is the only solution that gives senior management the ability to see the true end user experience, giving them the information they need to ensure critical customer journeys are performing flawlessly. eaglei offers independent end-user experience monitoring across all elements of a digital platform, no matter how complex. This includes legacy, web, iOS and Android customer journey.   Operated as a fully managed service, eaglei is not your traditional DIY solution. It is the go-to solution for businesses that aren’t prepared to compromise their customer journeys.

GET IN TOUCH

   

OR COMPLETE & SUBMIT THE FORM ABOVE

03 9804 4100sales@remasys.com


Get in touch. Plus receive a complimentary Solution Overview: 

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